New Era Val
HQ live · Azure

Product · New Era IT

Val — voice for the AI-enabled worker

Voice is a multi-modal tool in the age of AI. Not only a phone system — a platform to hear, speak, coach, and hand work into the systems people already use.

  • Replace the boxed PBX (3CX-class)
  • Add AI on the same numbers and trunk
  • Grow into contact-centre packs and branded voice

A product you can sell today — with a clear path for what comes next.

The product path

Four stages. One platform.

Short and sellable — what we deliver, in order.

1

3CX replacement

IP-PBX at HQ: DIDs, extensions, softphones, transfer, outbound CLI. Real SIP — not a browser toy.

2

Hosted voice path

Same fabric covers what teams bought as hosted / Breeze Connect–class voice — numbers and agents on our edge.

3

AI on the call

Receptionist, ride-along coaching, notes, recording, follow-up packs. AI and humans share one trunk and number plan.

4

Voice beyond the phone

Company-branded speech: read summaries, speak content, talk instead of only typing. Tone, accent, clone when needed.

First we replace the PBX. Then we add AI on the call. Then contact-centre voice packs. Then a voice console for branded content — voice as a tool for the AI-enabled worker.

Skills

What ships on the call path

Concrete product capabilities — one line each.

Ride-Along

Live guidance during every call.

Call recording

Capture every conversation for review.

Notetaker

Automatic call notes and handoff brief.

Roleplay

Practice scenarios; AI plays the customer.

Content packs

Email, SMS, handoff drafts from the call.

AI receptionist

Answer on a public DID; transfer to a person.

IP-PBX

Stage 1 in plain English

What you get when Val replaces a boxed PBX.

DIDs

Public numbers map to AI or staff by role.

Extensions

Softphones at desk, home, or mobile.

Call control

Inbound, outbound, transfer, CLI.

3CX-class replace

Same jobs, HQ-owned fabric — no single-vendor appliance lock-in.

One trunk

AI and humans share the carrier edge.

Grows with you

Queues and multi-site later — same numbers.

Coming next

Where the product goes

Still product language — not a strategy deck.

Contact-centre packs

Per-client AI packs: evidence, coaching, voice interaction at scale.

Branded voice

Company tone, accent, gender — or a cloned preferred voice.

Read me this

Speak document summaries and key points — e.g. legal brief on the go.

ValOS join

Agent desktop and session link on the same HQ platform.

Teams

Notify and presence where staff already work.

Voice + work

Voice as a tool next to vision and automation — not only the desk phone.

Platform

Control plane

What runs under the product — short labels only.

IP-PBX

DIDs, extensions, transfer, softphones.

Call control

SIP SBC

Edge to the carrier. One production peer.

SIP edge

Skills console

Live, assist, record, notes, train, create.

Ops board

Speech

Realtime understand and reply on the call.

AI on the path

Tool bus

Connect CRM, knowledge, and agents (MCP path).

Planned

HQ

Always-on core · Azure · Australia East · ValOS co-host.

Production

How it fits

Carrier · Val · business apps

Carrier · PSTN · DIDs · trunk
Val SBC + IP-PBX at HQ
Softphones
AI on the call
Skills console
ValOS
Teams
CRM / tools

Carrier

What we need from the carrier

They stay the carrier. We sell the product on top.

  1. Peer our production SBC to our fixed public IP at Azure HQ.
  2. Terminate contracted DIDs on that edge.
  3. Stable trunk register and inbound calls to our SIP contact.
  4. National outbound allowed; international when we ask.
  5. CLI for authorised numbers.
We do not ask the carrier to ship AI. We ask for a stable edge. Val is the product: PBX, AI on the call, packs, and branded voice — for the AI-enabled worker.