3CX replacement
IP-PBX at HQ: DIDs, extensions, softphones, transfer, outbound CLI. Real SIP — not a browser toy.
Product · New Era IT
Val — voice for the AI-enabled worker
Voice is a multi-modal tool in the age of AI. Not only a phone system — a platform to hear, speak, coach, and hand work into the systems people already use.
- Replace the boxed PBX (3CX-class)
- Add AI on the same numbers and trunk
- Grow into contact-centre packs and branded voice
A product you can sell today — with a clear path for what comes next.
The product path
Four stages. One platform.
Short and sellable — what we deliver, in order.
Hosted voice path
Same fabric covers what teams bought as hosted / Breeze Connect–class voice — numbers and agents on our edge.
AI on the call
Receptionist, ride-along coaching, notes, recording, follow-up packs. AI and humans share one trunk and number plan.
Voice beyond the phone
Company-branded speech: read summaries, speak content, talk instead of only typing. Tone, accent, clone when needed.
First we replace the PBX. Then we add AI on the call. Then contact-centre voice packs. Then a voice console for branded content — voice as a tool for the AI-enabled worker.
Skills
What ships on the call path
Concrete product capabilities — one line each.
◎
Ride-Along
Live guidance during every call.
◉
Call recording
Capture every conversation for review.
▣
Notetaker
Automatic call notes and handoff brief.
◐
Roleplay
Practice scenarios; AI plays the customer.
✦
Content packs
Email, SMS, handoff drafts from the call.
◇
AI receptionist
Answer on a public DID; transfer to a person.
IP-PBX
Stage 1 in plain English
What you get when Val replaces a boxed PBX.
☎
DIDs
Public numbers map to AI or staff by role.
⌂
Extensions
Softphones at desk, home, or mobile.
⇄
Call control
Inbound, outbound, transfer, CLI.
▣
3CX-class replace
Same jobs, HQ-owned fabric — no single-vendor appliance lock-in.
◎
One trunk
AI and humans share the carrier edge.
⬡
Grows with you
Queues and multi-site later — same numbers.
Coming next
Where the product goes
Still product language — not a strategy deck.
①
Contact-centre packs
Per-client AI packs: evidence, coaching, voice interaction at scale.
②
Branded voice
Company tone, accent, gender — or a cloned preferred voice.
③
Read me this
Speak document summaries and key points — e.g. legal brief on the go.
④
ValOS join
Agent desktop and session link on the same HQ platform.
⑤
Teams
Notify and presence where staff already work.
⑥
Voice + work
Voice as a tool next to vision and automation — not only the desk phone.
Platform
Control plane
What runs under the product — short labels only.
⬡
IP-PBX
DIDs, extensions, transfer, softphones.
Call control⬡
SIP SBC
Edge to the carrier. One production peer.
SIP edge⬡
Skills console
Live, assist, record, notes, train, create.
Ops board⬡
Speech
Realtime understand and reply on the call.
AI on the path⬡
Tool bus
Connect CRM, knowledge, and agents (MCP path).
Planned⬡
HQ
Always-on core · Azure · Australia East · ValOS co-host.
ProductionHow it fits
Carrier · Val · business apps
Carrier · PSTN · DIDs · trunk
↓
Val SBC + IP-PBX at HQ
↓
Softphones
AI on the call
Skills console
↓
ValOS
Teams
CRM / tools
Carrier
What we need from the carrier
They stay the carrier. We sell the product on top.
- Peer our production SBC to our fixed public IP at Azure HQ.
- Terminate contracted DIDs on that edge.
- Stable trunk register and inbound calls to our SIP contact.
- National outbound allowed; international when we ask.
- CLI for authorised numbers.
We do not ask the carrier to ship AI. We ask for a stable edge. Val is the product: PBX, AI on the call, packs, and branded voice — for the AI-enabled worker.