New Era Val
Live · Azure HQ

New Era IT · Product

Your phones. Your AI. Your voice.

Val is the voice platform for modern teams. Start by replacing a boxed PBX like 3CX. Add AI that answers and coaches on the same numbers. Then put branded voice to work across the business — not only on the desk phone.

  • 1 Own your phone system
  • 2 Run staff anywhere
  • 3 Put AI on every call
  • 4 Speak as your brand

Built to sell. Built to grow. Hosted at New Era HQ.

1

Step 1 · Buy this first

Replace your boxed PBX

Keep real phone numbers and softphones. Drop the appliance tax and the vendor cage. Val runs the phone system at HQ — you keep control.

☎

Your numbers

Business lines for enquiries, desk, and mobile — mapped the way you work.

⌂

Your people

Staff pick up on softphones at the office, at home, or on the road.

⇄

Everyday calling

Answer, dial out, transfer, show the right caller ID.

▣

3CX-class jobs, done

Same outcomes as a traditional IP-PBX — without a locked appliance.

◎

One trunk in

Your carrier connects once to us. Staff register behind that.

⬡

Room to grow

Keep the same numbers when you add queues and more sites later.

2

Step 2 · Same system, more reach

Hosted phones without a second product

Teams used to buy a separate “hosted voice” package for remote staff. With Val, remote agents are still on your phone system — not another island to manage.

☎

Same lines

Customers still dial your business numbers.

⌂

Work from anywhere

Register a softphone wherever the team is.

◎

One bill story

Carrier for the wire. Val for the phone product. Simple for buyers.

3

Step 3 · The upgrade buyers feel

AI on every call

Put an AI receptionist on a public number. Coach staff live. Record, summarise, and draft the follow-up. When a person is needed, transfer cleanly — same numbers, same system.

◇

AI receptionist

Answers the line. Hands off to a human when it should.

◎

Ride-Along

Live prompts while the call is happening.

◉

Call recording

Keep the conversation for quality and proof.

▣

Notetaker

Notes and a short handoff after the call.

◐

Roleplay

Train staff with AI as the customer.

✦

Follow-up packs

Draft email, SMS, and handoff text from the call.

4

Step 4 · Beyond the handset

Voice for the whole business

Not only “phone AI.” Branded speech that reads documents, sounds like your company, and supports contact-centre style packs as you scale — plus join into ValOS and Teams.

①

Brand voice

Your tone. Your style. Optional preferred voice clone.

②

Read it to me

Hear a summary of a document while you travel.

③

Client packs

Coaching, evidence, and voice packs per client.

④

ValOS

Connect calls into the agent desktop and session flow.

⑤

Teams

Reach people where they already collaborate.

⑥

Hands-free work

Talk to systems instead of only typing — ready for what comes next.

The pitch in one line: Replace the PBX → run staff anywhere → put AI on the call → brand the voice for the business.

How it works

Simple picture for buyers

After the four steps — how Val sits between your carrier and your business tools.

Your carrier · phone network · business numbers
↓ connects to
Val at New Era HQ · phone system + AI
↓ delivers
Staff phones
steps 1–2
AI on the call
step 3
↓ extends to
Ops console · brand voice · client packs · step 4
↓ joins
ValOS
Teams
CRM
⬡

Phone system

Numbers, extensions, transfer.

Steps 1–2
⬡

Secure edge

One clean link to your carrier.

SIP edge
⬡

Ops console

Live view, coaching, notes, packs.

Step 3
⬡

Speech

Listen, understand, speak back.

Steps 3–4
⬡

Business tools

CRM, knowledge, agents — when you are ready.

Coming
⬡

Hosted for you

Always on at New Era HQ in Australia.

Production

Carrier

What we need from your phone carrier

They keep the public network. You buy Val as the product on top.

  1. Point the trunk at our HQ — fixed public connection we operate.
  2. Send your business numbers to that connection.
  3. Keep register and inbound calls stable so phones and AI stay online.
  4. Allow national outbound; international when you request it.
  5. Show the right caller ID for your authorised numbers.
Your carrier does not need to sell AI. They need a reliable link. You sell (and run) Val: phones, AI on the call, and branded voice for the team.