Your numbers
Business lines for enquiries, desk, and mobile — mapped the way you work.
New Era IT · Product
Val is the voice platform for modern teams. Start by replacing a boxed PBX like 3CX. Add AI that answers and coaches on the same numbers. Then put branded voice to work across the business — not only on the desk phone.
Built to sell. Built to grow. Hosted at New Era HQ.
Business lines for enquiries, desk, and mobile — mapped the way you work.
Staff pick up on softphones at the office, at home, or on the road.
Answer, dial out, transfer, show the right caller ID.
Same outcomes as a traditional IP-PBX — without a locked appliance.
Your carrier connects once to us. Staff register behind that.
Keep the same numbers when you add queues and more sites later.
Customers still dial your business numbers.
Register a softphone wherever the team is.
Carrier for the wire. Val for the phone product. Simple for buyers.
Answers the line. Hands off to a human when it should.
Live prompts while the call is happening.
Keep the conversation for quality and proof.
Notes and a short handoff after the call.
Train staff with AI as the customer.
Draft email, SMS, and handoff text from the call.
Your tone. Your style. Optional preferred voice clone.
Hear a summary of a document while you travel.
Coaching, evidence, and voice packs per client.
Connect calls into the agent desktop and session flow.
Reach people where they already collaborate.
Talk to systems instead of only typing — ready for what comes next.
The pitch in one line: Replace the PBX → run staff anywhere → put AI on the call → brand the voice for the business.
How it works
After the four steps — how Val sits between your carrier and your business tools.
Numbers, extensions, transfer.
Steps 1–2One clean link to your carrier.
SIP edgeLive view, coaching, notes, packs.
Step 3Listen, understand, speak back.
Steps 3–4CRM, knowledge, agents — when you are ready.
ComingAlways on at New Era HQ in Australia.
ProductionCarrier
They keep the public network. You buy Val as the product on top.
Your carrier does not need to sell AI. They need a reliable link. You sell (and run) Val: phones, AI on the call, and branded voice for the team.